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Should delivered products exhibit clear damage to their packaging or contents, the customer must, without prejudice to his/her warranty rights, immediately complain to the delivery staff and refuse acceptance thereof. Customers are obliged to ensure that delivery staff issue a damage confirmation notification. Any transport-related damage must also be reported to Patike.ch immediately.

Customers are also obliged to check ordered products immediately upon delivery and store them correctly. Any defects to or deviations from an order must be reported to the Patike.ch customer care service of the day of delivery, by sending an e-mail to info@patike.ch. Thereafter, customers may only claim for hidden defects that must be reported to the customer care service of Patike.ch immediately upon discovery. The amount paid by customers for defective goods is credited to their account. Patike.ch reserves the right to request proof of defects.