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General terms and conditions

General terms and conditions
18. September 2019

1. Scope

The General Terms and Conditions (hereinafter referred to as "GTCs") apply to all orders placed via the Patike GmbH online shop (hereinafter referred to as "") and all contracts concluded (hereinafter referred to as "orders"). reserves the right to change the GTCs. The valid version of the GTCs at the time of placing the order shall apply. It may not be amended unilaterally for the relevant order.


2. Offers

Offers are valid for only as long as they appear on the online shop and/or while stocks last. may change its prices and product range at any time. The images used in advertising media, brochures, on the online shop, etc. as well as all information about the products themselves are for illustrative purposes only and are non-binding. Only the specific information displayed on the product packaging shall apply.


3. Pricing

Prices are displayed in Swiss francs and include value-added tax (VAT).


The prices stated on the online shop at the time of placing an order shall apply.


Orders placed for additional products or services subject to charge, e.g. delivery, are listed separately in the shopping cart and on the invoice.


4. Ordering

The presentation of products on the online shop shall not constitute a legally binding proposal but rather a non-binding online catalog or non-binding invitation to customers to order a given product on the online shop. reserves the right to limit the delivery quantities of specific products and not to deliver orders involving exceptionally heavy or bulky products.


Placing an order shall constitute an offer to enter into a contract with


Following placement of the order, the customer is automatically issued with a confirmation by, documenting receipt of the order. Customers may cancel or add to their order only until order processing commences at one of our logistics centers. Additions to orders are calculated on the basis of the original order value. Any special offers and discounts applicable at the time of the addition are taken into account. may reject an order, either in its entirety or in part, without stating the grounds. In such cases, will inform its customers accordingly and refund any payments already made. No other claims shall be accepted. In particular, undeliverable products will not be delivered at a later date. Temporarily unavailable products cannot be pre-ordered.


5. Conclusion of a contract

A contract shall be deemed to be concluded when the order is processed at a logistics center. Customers will receive an order confirmation by e-mail as soon as the relevant order is ready for dispatch.


6. Delivery

Available delivery slots are displayed on the online shop and can be selected by the customer for delivery of the respective order. It is not possible to set a precise delivery time within a given delivery slot. Delays may occur and specific delivery dates may be blocked, especially on peak days with unusually high delivery volumes. Customers will not be entitled to claim damages or make any other claims in relation to this.


Deliveries cannot be made on Sundays or national or cantonal holidays.


If the customer is not present at the delivery address at the time of delivery and has not given any special delivery instructions, the delivery will be left at the front door of the apartment/house or the reception/entrance of the company. Depending on the delivery time frame, orders may also be delivered to a neighbor living in the same building if this neighbor's address and telephone number were entered in the customer's account under "optional details" before the order was placed. If the customer's letterbox is part of a letterbox system, delivery staff will place a collection notification in the customer's letterbox. The customer will then be required to collect the delivery at the specified post office.


Customers will be responsible for delivered products, even if they have not been received in person by the customer.


Delivery costs

The cost of delivery depends on the total value of the ordered products (minimum purchase value excluding delivery charges, deposits and credits). The cost of delivery stated on the online shop and delivery cost guidelines apply. Delivery costs are listed separately in the shopping cart and on the invoice.


7. Warranty

Patike GmbH guarantees the quality and shelf-life of its products under the following conditions: can fulfill its guarantee through either partial or complete replacement by an equivalent product, a reduction in price or by issuing a credit note up to the sales price applicable at the time of the order.


Customers do not have a general right to return fault-free products that are delivered properly. Warranty claims are explicitly excluded for products whose intrinsic quality (for instance, their taste quality) does not meet the customer's expectations and for products ordered by mistake.


8. Complaints

Should delivered products exhibit clear damage to their packaging or contents, the customer must, without prejudice to his/her warranty rights, immediately complain to the delivery staff and refuse acceptance thereof. Customers are obliged to ensure that delivery staff issue a damage confirmation notification. Any transport-related damage must also be reported to immediately.


Customers are also obliged to check ordered products immediately upon delivery and store them correctly. Any defects to or deviations from an order must be reported to the customer care service of the day of delivery, by sending an e-mail to Thereafter, customers may only claim for hidden defects that must be reported to the customer care service of immediately upon discovery. The amount paid by customers for defective goods is credited to their account. reserves the right to request proof of defects.


9.Modes of payment

Payments must be made in Swiss francs.


Electronic payment

Customers may pay using credit cards (Visa, Mastercard) PayPal, Twint or a debit card. When paying by credit card or debit card, the amount is charged after the order has been processed at the logistics center.


Purchase on account

Purchase on account is currently not accepted.


Refunds, credits and vouchers

If a customer is entitled to a refund or other or credit, the relevant amount is credited to the relevant customer account and can be used for purchases at vouchers can be neither sold nor auctioned off. Only one voucher may be used per order.


10. Applicale law and jurisdiction

All legal relationships between and the customer are subject to the substantive law of Switzerland to the exclusion of conflict-of-law provisions.


The place of jurisdiction for natural persons is Zurich, Switzerland. The exclusive place of jurisdiction for legal entities shall be Zurich, Switzerland.


11. Contact / Customer service

If you have any questions, please contact Customer Service by e-mail at

Delivery cost guideline

Delivery cost guideline

1. Delivery cost guideline

Version of the delivery cost guidelines: V1.0

Last update: September 18, 2019

Minimum order value

There is no minimum order value.

Shipping costs

In addition to the final price, the following delivery costs will be charged per order.

Germany (standard shipping 34.00 CHF)

Austria (standard shipping 34.00 CHF)

Italy (standard shipping 34.00 CHF)

France (standard shipping 34.00 CHF)

United States of America (standard shipping 44.00 CHF)

Data protection and privacy

Data protection and privacy

1. Privacy Statement

This privacy statement applies to all business units of, Geeringstrasse 83, 8049 Zürich – Switzerland.


Should there be any inconsistency between this data protection statement and any other applicable contract or general terms and conditions of, the provisions of this data protection statement will prevail.


Data protection is a matter of trust, and your trust is important to us. We respect your personality and privacy. We also want to make sure that your personal data are protected and processed in accordance with the law.


It is important to us that you agree to your personal data being processed. In this privacy statement we will provide you with comprehensive information about the data processing methods we use. And you then decide whether you wish your personal data to be processed.


This privacy statement covers both historic and future personal data. If you agree to your data being processed, we will process not only personal data collected from you in the future in accordance with this privacy statement, but also your personal data that we already have on file.


When we refer in this privacy statement to the processing of your personal data, we mean any form of handling of your personal data. This includes, for example:


  • The collection

  • Storage

  • Management

  • Use

  • Transmission

  • Disclosure or

  • Deletion of your personal data.


We collect personal data so that we can offer our customers better services. We firmly believe that if our activities are geared to the wishes and needs of our customers that should make the tasks of daily life easier for you. Better services might be:


  • Optimisation of our store locations, so that these are always close to where you are

  • Gearing the product assortment to customer requirements

  • Personalisation of customer communication, so that you will find offers which match your wishes and receive less advertising overall

  • Simplification of procedures such as purchases or bookings, so that you reach your goal more quickly



2. How do we protect your personal data?


We have technical and organisational security procedures to maintain the security of your personal data and to protect your session data and personal data against unauthorised or illegal processing and/or against unintentional loss, modification, disclosure or access. Nevertheless, you should always be aware that the transmission of data over the Internet and other electronic means entails certain security risks, and that we cannot give any guarantee for the security of data that are transmitted in this way.


3. How long do we keep data for?


We keep your personal data for as long as we consider necessary or reasonable to comply with the applicable laws, or for as long as this is necessary for the purposes for which they were collected. We delete your personal data as soon as they are no longer required, and in any case after the end of the maximum retention period prescribed by law.


4. Who is the owner of the data collection?


We are obliged by law to notify you of the name of the owner of the data collection which includes your personal data. The owner of the data collection is, Geeringstrasse 83, 8049 Zürich – Switzerland.


5. When do we collect your personal data?


We collect your personal data whenever we are in contact with you. There are many kinds of situations in which we are in contact with you. For example, we collect your personal data under the following circumstances:


  • When you purchase our goods or services in our businesses or via our websites;

  • When you claim a service from our Customer Services;

  • When you receive a newsletter or other advertisement about our products and services;

  • When you take part in a competition or prize draw;

  • When you communicate with us by telephone, fax, e-mail, voicemail, text messaging (SMS), picture messaging (MMS), video messaging or Instant Messaging;

  • When you make contact with us at special occasions such as events, publicity events, sponsorship events or cultural and sports events.

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